Actividades El Paseo, S.L.
Calle Luna, 5
35100 Playa del Inglés – Gran Canaria
WHICH KIND OF DATA ARE WE COLLECTING?
The information we request is contact information: name, surname, telephone and email.
Personal information: address, date of birth, identity card or passport number.
Credit or debit card at the time of booking
Dates of stay and the observations made to us in reference to reservations.
In the case of visits to our website, regardless of whether it is booked or not, the IP address, access date, internet browser, type of device and the clicks made on our pages are collected.
WHY DO WE COLLECT DATA?
To manage reservations and stays at the hotel.
Sending confirmations or information about the reservation made.
Answering requests and questions asked.
For preparation of invoices and budgets.
To fulfill local and legal obligations.
The data provided by the cookies on our website, help us to improve the user’s experience on the web, analyze the web page, see which pages work best, worse and how we can improve.
WITH WHOM ARE WE SHARING THE DATA?
We do not sell data to other enterprises
The occasions in which the data are shared with third parties are the following:
Physical or online travel agencies: when you make the reservation through an intermediary such as travel agencies etc. and they provide us with your information, we may have to contact them for any question regarding the reservation.
Reservation management systems: Siteminder Distribution Limited is currently the company that manages the booking engine of our website.
We do not release the data to third parties except in cases that are mandatory by law, such as state security forces (Police and Guardia Civil) and government institutions if they require it.
Financial institutions: if a refund has to be made or there is a problem or error with a credit or debit card transaction during the reservation, it may be the case that we have to share certain booking information with the corresponding bank to manage the problem. This may include a copy of the confirmation of your reservation or the IP address used to make your reservation.
INTERNATIONAL DATA TRANSFER
Data transfers are not made to third countries located outside the European Economic Area.
WHERE DO THE DATA COME FROM?
ON WHAT LEGAL BASES DO WE BASE FOR THE OBTAINING OF DATA? LEGITIMACY
Performance of a contract: in our case, being an apartment complex, it would be the realization, modification or cancellation of a reservation and the provision of the service. Sending data concerning the reservation and answering questions and requests.
Legitimate interests: provide the right web content, improve our services and for administrative and legal reasons.
HOW LONG WILL WE CONSERVE THE DATA
The data will be kept during the contractual relationship and / or during the period necessary to answer the requests. Once the contractual relationship ends, the data will be kept during the limitation period of legal actions that may arise from said relationship.
WHAT ARE THE RESPONSIBILITIES OF THE USERS?
The user guarantees that he / she is of legal age and that the information provided to Apartamentos El Paseo is true, accurate and up-to-date.
The user will be responsible for the false or inaccurate information provided to Apartamentos El Paseo and the damages that may be caused to both El Paseo Apartments and third parties.
In Apartamentos El Paseo we apply both technical and organizational measures for the protection of personal data against access, loss and disclosure of data.
Our website uses an external platform, with SSL encryption so that credit card transactions are safe.
EXERCISE OF RIGHTS
At any time you can exercise your right of access rights, rectification, suppression and opposition, portability and limitation of the treatment collected in RGPD (EU) 2016/679, by writing to firstname.lastname@example.org or to the above address.
To do this you must attach a photocopy of the identity document.
You can make a claim with the Spanish Agency for data protection when you consider that the rights recognized in the current data protection regulations have been violated.